The following terms apply to all services provided by Penguin Publishing Pros and are intended to outline client rights, responsibilities, and expectations for working with us.
Copyright Ownership
All content created and delivered to you by Penguin Publishing Pros becomes your sole property. You retain full rights and ownership of the final material, and we will make no claims to copyright or control. You are free to publish, modify, and distribute the content however you choose.
Payments
All services require 100% payment upfront prior to project initiation. Clients are responsible for any applicable taxes, transaction fees, or currency conversion charges related to their payment.
Revisions
We offer unlimited revisions, provided requests are made within 7 days of the project's delivery. In certain cases, this window may be extended to 14 days. Revision timelines are based on the urgency of your original order:
Requests beyond these timeframes or scope changes outside the original project agreement may incur additional charges.
Project Requirements
Before any work begins, we will clarify and confirm the project scope, expectations, and delivery timelines. Any discrepancies or service-related concerns will be addressed based on the agreed-upon scope, these terms, and standard industry practices.
Refund Policy
You may request a full refund before work has commenced. Once the project has started, any refund will be issued after deducting transaction fees and costs for completed portions of the work. Refunds are not applicable on promotional or discounted packages.
If you’re dissatisfied with the final product, you may request a refund within 5 days of delivery. If we are unable to meet your expectations through unlimited revisions, a partial refund may be offered based on the nature of the concern. After 5 days with no request, the order will be considered closed and satisfactory.
Website Usage Terms
The content and information on our website are provided for general reference and do not serve as legal, financial, or professional advice.
Penguin Publishing Pros, along with its partners and affiliates, shall not be held responsible for any loss, damages, or interruptions due to:
By using our website, you agree to indemnify and hold Penguin Publishing Pros and its representatives harmless from any liabilities, damages, or legal claims resulting from your use of our site or violation of these terms.
This agreement does not create any agency, employment, or partnership relationship between you and our company.
Mobile and Email Communications Policy
Consent to Communicate
By submitting your mobile number or email, you authorize Penguin Publishing Pros to contact you for service updates, delivery notifications, and promotional offers related to your project.
Standard Carrier Disclosures
Standard text messaging and data rates may apply. Please check with your service provider for details.
How to Opt Out
You may stop receiving messages at any time:
Frequency of Messages
While we aim to keep communication relevant and timely, you may receive increased updates during active projects or important service milestones.
Confidentiality of Contact Info
Your contact information is stored securely and will never be shared or sold without your express permission, except where required by law.
Use of Personal Data
What We Collect
We may collect:
Purpose of Collection
This data is used to:
Controlling Your Information
You may update your communication preferences or request to restrict how your information is used by contacting us at: info@penguinpublishingpros.com
Data Security Commitment
We have strict physical, electronic, and managerial safeguards in place to protect your information from unauthorized access, misuse, or disclosure.
We never request sensitive payment information via phone or email. Please refrain from sharing any confidential financial details with staff. Any such disclosure is at your own risk.
International Fulfillment & Confidentiality
Your project may be assigned to one of our global production teams to ensure quality and timely delivery. All third-party teams are bound by non-disclosure agreements and must maintain strict confidentiality standards.
Policy Updates
These Terms & Conditions may be updated at any time. Continued use of our services or website after changes indicates your acceptance of the revised terms. We recommend reviewing this policy periodically.
Contact Us
If you have questions or concerns regarding these terms, please reach out to us at: info@penguinpublishingpros.com