At Penguin Publishing Pros, we’re committed to ensuring your satisfaction. While we strive to meet your expectations at every stage, we understand that refund-related concerns can arise. The following outlines our refund policy in clear terms:
Full Refund Eligibility (Before Work Begins)
You are eligible for a full refund if you request it before our team has started any work on your project. Once we’ve begun work, the refund amount will be adjusted based on the progress made and applicable transaction fees.
Refunds After Project Commencement
If work has already started, any refund will be issued after deducting applicable fees and the value of the completed work. Please note that refunds are not available on promotional or discounted packages.
Dissatisfaction-Based Refunds
If you're not satisfied with the delivered service or product, you may request a refund within five (5) days of receiving your completed order. We will attempt to resolve your concerns through unlimited revisions. If, after revisions, we’re unable to meet your expectations, a partial refund may be issued, calculated based on the work completed and time invested.
Missed Refund Window
If no refund request is submitted within five (5) days of the order delivery date, we will consider the project successfully closed and approved by the client. No refunds will be issued after this window has passed.
Exceptions to the Refund Policy
Cancellation of Services
In case you wish to cancel services midway, you must notify us in writing. Any eligible refund will be issued based on the work already delivered and remaining scope, after deductions for administrative and processing costs.
How to Request a Refund
To initiate a refund request, please email us at: info@penguinpublishingpros.com
Include your full name, order number, and a brief explanation of your request. Our support team will respond within 3–5 business days.
We reserve the right to amend this Refund Policy at any time. Please review it periodically for updates.